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By keeping your updated, you ensure uninterrupted service desk operations and compliance with your software license agreement.
You don't need a new installation to change editions (e.g., from Standard to Enterprise). Simply uploading a new XML license file will instantly unlock the corresponding features.
If you are reinstalling and lost your original email, you can often find your current XML file in the [ManageEngine\ServiceDesk\Lib] folder of your old installation. manageengine servicedesk plus license xml
Follow these steps to apply a license when ServiceDesk Plus fails to start:
If you have lost your XML file, you can retrieve it by contacting with your purchase order or account details. For technical errors during the upload, the Support tab within your portal allows you to send logs directly to their technicians. By keeping your updated, you ensure uninterrupted service
Your license XML has a past expiration date.
Log in with (Organization Administrator) access. If you are reinstalling and lost your original
Full ITIL suite: Request, Problem, Change, Asset, Project Management Common Issues & Tips ManageEngine ServiceDesk Plus MSP - Installation Guide