Performing a hard reset on your device, including apps, sales records, and settings. If you have a Google account linked, ensure you know the credentials, as Factory Reset Protection (FRP) may require them after the reboot. Method 1: The Hard Reset (Recovery Mode)

: Factory Reset Protection (FRP) will require the primary registered Google account credentials or the Sunmi Partner Cloud MDM login upon reboot. Method 1: Hardware Key Combination (Recovery Mode)

Once the logo appears, release the Power Button but keep holding the Volume Up button until the Android Recovery Menu appears.

Once in Recovery Mode, the touch screen will usually be disabled. You must use the hardware buttons:

This article is intended for educational purposes and for authorized device administrators. Bypassing security locks on a device you do not own may violate local laws and terms of service. Proceed at your own risk.

After reboot, the device will ask for a language and Wi-Fi. If it asks for a previous Google email/password, you have encountered . Proceed to Part 3.

If you need a general report on (without bypassing security), let me know, and I’ll write one that complies with security best practices.

If you purchased the hardware secondhand, the previous owner must log into their Sunmi developer account and delete the device's serial number (SN) from their registry.

Select . This will factory reset the terminal. Troubleshooting & Final Considerations