The error is a frequent issue encountered by procurement teams using Oracle E-Business Suite (EBS). It usually pops up when you try to approve, reserve, or forward a purchase order (PO) or a purchase requisition.
Common root causes
This script resets the document status from 'In Process' back to 'Incomplete' or 'Requires Reapproval' and clears out the broken workflow runtime data, allowing you to resubmit the document cleanly. Best Practices for Prevention app-po-14160 document action not completed successfully
If the PO is linked to an internal requisition, the issue might lie there. Check if the requisition has been partially fulfilled.
Click on or Activity History . Look for activities marked with an Error status (usually highlighted in red). The error is a frequent issue encountered by
(if applicable to your procurement setup). Step 4: Address Database Locks
When a document becomes severely corrupted in the workflow loop, Oracle provides a data-fix script known as the ( poxonit.sql or porstwf.sql , depending on your EBS version). Best Practices for Prevention If the PO is
If the above steps do not resolve the issue, gather the following before opening a Service Request (SR):